Minggu, 28 Juli 2019

Ebook You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great ServiceBy Tom Markert

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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great ServiceBy Tom Markert

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!

As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.

A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.

  • Sales Rank: #532911 in Books
  • Published on: 2007-08-14
  • Released on: 2007-08-14
  • Original language: English
  • Number of items: 1
  • Dimensions: 7.13" h x .61" w x 5.00" l, .46 pounds
  • Binding: Hardcover
  • 128 pages

About the Author

Tom Markert is CEO of Ipsos Loyalty Worldwide, a Market Research provider to many Fortune 500 companies and is currently a member of the Board of Directors of State Auto, a publicly traded property and casualty insurer based in Columbus, Ohio. He has held leadership positions at ACNielsen, Citicorp, and Procter & Gamble and has held positions on the board of directors of the Australian professional basketball team the Sydney Kings and the American Chamber of Commerce in New South Wales, Australia. He lives in Connecticut.

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Sabtu, 27 Juli 2019

Download Nonlinear Ordinary Differential Equations (Applied Mathematics and Engineering Science Texts) (v. 2)By R. Grimshaw

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Nonlinear Ordinary Differential Equations (Applied Mathematics and Engineering Science Texts) (v. 2)By R. Grimshaw

Ordinary differential equations have long been an important area of study because of their wide application in physics, engineering, biology, chemistry, ecology, and economics. Based on a series of lectures given at the Universities of Melbourne and New South Wales in Australia, Nonlinear Ordinary Differential Equations takes the reader from basic elementary notions to the point where the exciting and fascinating developments in the theory of nonlinear differential equations can be understood and appreciated.
Each chapter is self-contained, and includes a selection of problems together with some detailed workings within the main text. Nonlinear Ordinary Differential Equations helps develop an understanding of the subtle and sometimes unexpected properties of nonlinear systems and simultaneously introduces practical analytical techniques to analyze nonlinear phenomena. This excellent book gives a structured, systematic, and rigorous development of the basic theory from elementary concepts to a point where readers can utilize ideas in nonlinear differential equations.

  • Sales Rank: #2683498 in Books
  • Brand: Brand: CRC Press
  • Published on: 1991-03-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.00" h x .81" w x 7.01" l, 1.85 pounds
  • Binding: Hardcover
  • 336 pages
Features
  • Used Book in Good Condition

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Jumat, 12 Juli 2019

Ebook Free Fire & Ice: Dragons of Dragonose 2By Alice Brown, Lady V

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Fire & Ice: Dragons of Dragonose 2By Alice Brown, Lady V

The twin dragon princes, Aiden and Adrian, are on Earth with one purpose; to find their mate. Fortunately, with the help of their dragon, they find her. Unfortunately, she is being stalked by her ex who takes crazy to a new level.

Evangelina has had creepy notes taped to her door, her apartment broken into and trashed, and most notably, an attempt made on her life. Thankfully, there are twin PI’s who are more than willing to help her. Too bad they’re crazy too.

Oddly enough, it’s not that they are shapeshifters who unite to become one, huge, charming, chivalrous, two-headed dragon that is the hardest part for her to believe. Nope. What she can’t believe is that there are two sexy as sin men trying to convince her that she is their mate; their one and only for all time. Ha!

The princes are going to need all the help that they can get to woo their mate, and to keep her safe.

  • Sales Rank: #786120 in eBooks
  • Published on: 2016-04-28
  • Released on: 2016-04-28
  • Format: Kindle eBook

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Kamis, 27 Juni 2019

Free Download Theory of Democracy Revisited: Part Two: The Classical Issues, Vol. 2By Giovanni Sartori

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Theory of Democracy Revisited: Part Two: The Classical Issues, Vol. 2By Giovanni Sartori

The Theory of Democracy Revisited is divided into two parts, each of which is self contained. Volume I deals, in the main, with issues that have surfaced in the last decade while Volume II covers themes whose discussion began in ancient Greece. The two volumes, however, also differ in their respective underlying threads.

  • Sales Rank: #1967851 in Books
  • Brand: Brand: CQ Press
  • Published on: 1987-01-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.02" h x .62" w x 5.98" l, .85 pounds
  • Binding: Paperback
  • 542 pages
Features
  • Used Book in Good Condition

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Kamis, 20 Juni 2019

PDF Ebook Remember Me: Constructing Immortality - Beliefs on Immortality, Life, and DeathFrom Routledge

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Remember Me brings together contributors from around the world with unique insight on the ways in which one's relationship with loved ones continues, endures, and perhaps even grows after death.

Much of the available literature speaks of healthy bereavement as letting go of the deceased and moving forward with life. This new text challenges that notion, discussing the meaning attributed to death and to the anticipation of death.

The living, as presented in these innovative chapters, construct social entities of those who have died, via the carrying out of wishes in the Will; pursuing legal claims; or simply attributing certain desires, emotions, or choices to the deceased reconstitutes them as active, even vital, voices even after biological death. Just as life itself, the end of life and death is an interdisciplinary matter. A clear psychological theme and focus ties together these perspectives under three conceptual areas: the anticipation of death; the social life of the deceased and the legal embodiment of the deceased.

  • Sales Rank: #4452725 in Books
  • Published on: 2007-01-31
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x 6.00" w x .25" l, .0 pounds
  • Binding: Paperback
  • 272 pages

About the Author
American journalist and author Margaret Mitchell is best known for her epic Civil War-era novel, Gone with the Wind, for which she was awarded the Pulitzer Prize for Fiction in 1937. Mitchell was born and bred in the South, and family stories about the Civil War influenced her writing, particularly Gone with the Wind. Mitchell was also an accomplished journalist, writing more than 125 features for the Atlanta Journal before retiring due to an injury. Although Gone with the Wind was the only novel to be published by Mitchell during her life (Lost Laysen, a novella written by Mitchell as a teenager was published posthumously in 1996), she continues to be considered one of the pre-eminent authors of the early 1900s.

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Selasa, 11 Juni 2019

Download PDF Meran & Anti-Meran VariationsBy Alexey Dreev

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Meran & Anti-Meran VariationsBy Alexey Dreev

Alexey Dreev is one of the most popular contemporary Russian grandmasters. He was twice World junior champion (under 16) in 1983 and 1984, silver medalist under 20 in 1984. European champion under 20 in 1988.

  • Sales Rank: #1981094 in Books
  • Brand: The House of Staunton, Inc.
  • Published on: 2011-02-11
  • Dimensions: 8.46" h x .39" w x 5.71" l,
  • Binding: Paperback
  • 208 pages
Features
  • Author: Alexey Dreev
  • Pages: 208 Pages
  • Publication Years: 2011

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Minggu, 19 Mei 2019

Download PDF Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen

Download PDF Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen

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Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen

Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen


Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen


Download PDF Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen

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Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen

Growing and Managing a Small Business provides students with a comprehensive introduction to business ownership and management from the start-up phase through growth and harvest. Decidedly entrepreneurial in focus, this book departs from the traditional small business management text by incorporating themes and principles appropriate to managing small companies in a dynamic, global environment. In addition to up-to-date coverage of risk management and strategies for "harvesting the business," the Second Edition introduces several new chapters that examine topics such as ethics and social responsibility, family businesses, and technology. New boxed features illustrate the author's real-world approach through case studies and profiles of small businesses and entrepreneurs.

  • Sales Rank: #744580 in Books
  • Brand: Brand: Cengage Learning
  • Published on: 2006-07-13
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.00" h x 7.75" w x .75" l, 2.37 pounds
  • Binding: Hardcover
  • 560 pages
Features
  • Used Book in Good Condition

About the Author
Kathleen Allen, PhD is a professor of entrepreneurship at the USC Marshall School of Business and founding director of the Marshall Center for Technology Commercialization. Allen works with scientists and engineers to identify markets and applications for their technologies, develop commercialization teams, and prepare them to launch ventures and seek funding. She is the author of more than 15 books in the field of entrepreneurship and technology commercialization. Her personal entrepreneurial endeavors include two successful companies in commercial real estate brokerage, development, and investment, and two technology-based businesses that commercialized patented technologies. Dr. Allen served as entrepreneur-in-residence to a major aerospace firm, serves as advisor to several private companies, and is director of a NYSE company. She was just selected as Entrepreneurship Educator of the Year for 2014 by the U.S. Association for Small Business and Entrepreneurship.

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Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen PDF
Growing and Managing a Small Business: An Entrepreneurial PerspectiveBy Kathleen R. Allen PDF